Privacy Notice

1. Who is responsible

INNOFIX TECHNOLOGIES (PTY) LTD (registration 2025/029418/07) is the responsible party for personal information processed through this website. Siphesihle Masuku is the Information Officer. Privacy enquiries and requests can be sent to privacy@innofix.co.za.

2. Information we collect

When you submit a project enquiry, we collect the information you provide:

• Your name and work email address.
• Your organisation, if you choose to provide it.
• Your area of interest and the contents of your message.

Our hosting provider may also create standard security and access logs that include technical information such as an IP address, browser type, requested page and time of access.

3. Why we use it

We process personal information only when it is relevant to:

• Reviewing and responding to your enquiry.
• Taking steps toward a potential business relationship or agreement.
• Protecting the website, preventing abuse and maintaining records.
• Meeting legal, regulatory or contractual obligations.

We do not add enquiry details to a marketing list unless we ask separately and you choose to opt in.

4. Analytics and cookies

The website stores essential preferences, such as your chosen colour theme. If analytics is configured, Google Analytics and Google Ads measurement remain disabled until you accept optional analytics cookies. These tools help us understand aggregate website use and whether an advertisement led to an enquiry.

You can decline analytics without losing access to the website. You can also change your choice later using the cookie settings link in the footer.

5. Sharing and international processing

We share personal information only with service providers that help us operate the website, email and analytics, or when disclosure is required by law. If you accept analytics, Google may process analytics data outside South Africa under its applicable data-protection terms and safeguards. We do not sell personal information.

6. Retention and security

Enquiry information is normally retained for up to 24 months after the last meaningful interaction, unless it becomes part of a customer or supplier record or a longer period is required by law. We use reasonable technical and organisational safeguards and delete or de-identify information when it is no longer needed.

7. Your choices and rights

Subject to applicable law, you may ask whether we hold your personal information and request access, correction or deletion. You may also object to certain processing or withdraw consent where processing depends on consent. Send a request to privacy@innofix.co.za. We may need to verify your identity before acting on a request.

You may lodge a complaint with the Information Regulator of South Africa.

8. Updates to this notice

We may update this notice when our services, providers or legal obligations change. The current version and its effective date will remain available on this page.